Enhancing user experience through a new tech wall

OVERVIEW

The team at UW Health worked on implementing an experiential display tech wall in the new Main Clinics Entry and Transplant Clinic. This will be the first of several planned display tech walls, with the initial installation set to precede the opening of the organization's transplant center.

background

The central question is how this piece of technology can be leveraged in the most impactful and appropriate way to advance UW Health's patient experience goals. The focus is on identifying the role that will best integrate with and enhance the existing patient care framework, ensuring that the technology contributes meaningfully to improving patient outcomes, satisfaction, and overall experience at UW Health.

outcome

Our team has come together to make this transition for UW's team smoother and act as a facilitator between the tech wall sponsors and the employees. Part of the process, after the interviews, was to facilitate workshops, gather real-time feedback from the UW team, and make sure the personas and journeys in the project are cohesive.

After launching the updated site, we saw a 45% increase in site clicks and a 36% boost in bookings compared with previous years, demonstrating the significant impact of our UX and UI enhancements.

info

Role: UX/UI designer Lead, Researcher, Workshop Facilitator
Team: Myself, Product Strategist, Project Manager, UW Stakeholders
Timeline: 12 weeks
Tools: Figma, Powerpoint, Microsoft Teams, Notes, Post-Its, pen and paper

Enhancing user experience through a new tech wall

Enhancing user experience through a new tech wall

Enhancing user experience through a new tech wall

The team at UW Health worked on implementing an experiential display tech wall in the new Main Clinics Entry and Transplant Clinic. This will be the first of several planned display tech walls, with the initial installation set to precede the opening of the organization's transplant center.

background

outcome

info

Like what you see? There’s more to come!
Check back soon for updates.

Like what you see?
There’s more to come!
Check back soon
for updates.

Like what you see?
There’s more to come!
Check back soon for updates.

Let’s Collaborate

Let’s
Collaborate

Let’s
Collaborate

Enhancing user experience through a new tech wall

Enhancing user experience through a new tech wall

Enhancing user experience through a new tech wall

The team at UW Health worked on implementing an experiential display tech wall in the new Main Clinics Entry and Transplant Clinic. This will be the first of several planned display tech walls, with the initial installation set to precede the opening of the organization's transplant center.

background

outcome

info

Like what you see? There’s more to come!Check back soon for updates.

Like what you see? There’s more to come!Check back soon for updates.

Like what you see? There’s more to come!Check back soon for updates.

Let’s Collaborate

Let’s Collaborate

Let’s Collaborate

Like what you see? There’s more to come!
Check back soon for updates.

Like what you see?
There’s more to come!
Check back soon
for updates.

Like what you see?
There’s more to come!
Check back soon for updates.

Let’s
Collaborate

Let’s
Collaborate