In Denver, Colorado.
Originally from Minas Gerais, Brazil.
In Denver, Colorado.
Originally from Minas Gerais, Brazil.
Olá! I'm Niley, a bilingual senior product designer with a background in graphic design, events, and hospitality. My journey into design has been unique and deeply shaped by my experiences across different fields. I graduated with a degree in graphic design in Brazil, where I developed my passion for visual communication and a distinctive eye for color and form. After moving to the U.S., I spent over seven years managing tech conferences, blending my design expertise with a deep understanding of user needs through event and user experience design. This time in the tech industry allowed me to refine my skills and transition into product design, where I’ve been thriving for over five years.
Beyond work, I am dedicated to mentoring junior designers, especially those from Latin America, as I enjoy giving back to the community that shares my roots. When I'm not mentoring or designing, you’ll find me hanging out with my family—my husband and our kids—and experimenting in the kitchen, where I’m usually pretty successful at creating something delicious.
Olá! I'm Niley, a bilingual senior product designer with a background in graphic design, events, and hospitality. My journey into design has been unique and deeply shaped by my experiences across different fields. I graduated with a degree in graphic design in Brazil, where I developed my passion for visual communication and a distinctive eye for color and form. After moving to the U.S., I spent over seven years managing tech conferences, blending my design expertise with a deep understanding of user needs through event and user experience design. This time in the tech industry allowed me to refine my skills and transition into product design, where I’ve been thriving for over
five years.
Beyond work, I am dedicated to mentoring junior designers, especially those from Latin America, as I enjoy giving back to the community that shares my roots. When I'm not mentoring or designing, you’ll find me hanging out with my family—my husband and our kids—and experimenting in the kitchen, where I’m usually pretty successful at creating something delicious.
TACKLING THE PROBLEM
How might we redesign the website to enhance user engagement and accessibility, making it intuitive and visually appealing while seamlessly integrating a new booking system that simplifies scheduling for Novo's clients and Barbers?
Clear call-to-action
We strategically placed clear and consistent CTAs throughout the website, guiding users through an intuitive booking process. This streamlined the user journey, making it effortless to schedule appointments.
Increase user traffic
We boosted bookings by strategically directing users to explore other site areas, using targeted content and CTAs that seamlessly guide them back to the booking process.
Lack of accessibility
The website did not meet modern accessibility standards, limiting its usability for all users.
HYPOTHESIS
Simplifying the booking process and enhancing the presentation of Novo's locations and barbers' backgrounds will significantly improve the user experience. By streamlining these areas, users will find it easier to book appointments and better understand Novo Barbers' services, leading to increased engagement and satisfaction. These improvements are expected to make the process more intuitive, fostering trust in Novo's services and driving more repeat bookings and customer loyalty.
RESEARCH APPROACH
Taking a user-centric approach, we addressed Novo Barbers' challenges by thoroughly understanding the customers' and stakeholders' needs and preferences. Through competitive analysis, user research, and on-site observations, I gained key insights that informed the creation of personas, information architecture, and customer journeys, which became the foundation of our proposed solution.
Competitive Analysis
I conducted a competitive analysis for the Novo Barbers website redesign to evaluate industry standards and identify best practices. We examined competitors' websites to assess their booking processes; user flows, and overall design aesthetics.
This analysis highlighted areas where Novo could differentiate itself, such as offering a more streamlined booking experience and a clearer presentation of barbers' profiles and locations.
SWOT
As part of the research, I also conducted a SWOT analysis to identify internal strengths and weaknesses and external opportunities and threats.
Sitemap
Novo's sitemap includes key sections like Home, Our Work, Locations, and Book Appointment. This structure provides a clear and intuitive pathway for users to explore services, book appointments, and engage with the barbers.
Problems with the previous website
Top navigation bar issues
The top navigation bar is not fixed, causing it to disappear when users scroll. This hampers easy navigation, as users must scroll back up to access it.
Unintuitive structure and layout
The website’s structure and layout are not intuitive, leading to a confusing user journey that detracts from the overall user experience.
Missing important information
Important details, such as contact information, are not readily accessible, frustrating users trying to find basic information quickly.
Lack of storytelling and testimonials
No section is dedicated to showcasing Novo Barber’s story, customer testimonials, or background information about the barbers and hairstylists, which could help build trust and connect with potential clients.
Absence of clear CTA
The site's lack of a clear call-to-action button, specifically one directing users to ‘book an appointment,’ is a missed opportunity. With guidance for different locations, this could significantly improve the user experience and make it easier for users to take immediate action.
Metrics
In the first iteration of the low-fidelity wireframes, I designed polls that allow voters to respond with more than one vote, offering both multi-select polls and single-choice polls.
Wireframes
After much consideration and discussions with the Engineering team, we've decided to de-scope the multi-choice polls feature. Implementing this would significantly extend the design and coding phases, and we want to ensure that the project stays on track with our originally planned timeline.
High fidelity prototypes
After much consideration and discussions with the Engineering team, we've decided to de-scope the multi-choice polls feature. Implementing this would significantly extend the design and coding phases, and we want to ensure that the project stays on track with our originally planned timeline.
/nileybarros 2024
polls post-type